Hey Saumya, it's great to connect with you. Mira this side from Heald and I am calling just to checkin on you. hope you're doing well.
I'm good. Thank you, Mira.
[warm smile] Lovely to hear — glad you’re doing okay. [gentle tone] Quick check: I noticed we haven’t received any glucose readings recently and meal logging was light the other day. How have you been with your sensor and logging lately? [soft pause]
Not very regular, I'll be honest.
[reassuring voice] That’s totally okay — thanks for being honest. [soft pause] Missing tracking happens to everyone sometimes. Can I ask what’s been the biggest barrier lately: the sensor sticking, forgetting to sync, or just time to log meals? [supportive curiosity] If you like, tell me one small thing I can help with right now.
I've just been busy. I've just been very busy, so I guess putting in reminders would be helpful.
[gentle tone] Totally understandable — busy days make tracking feel like one more thing on the list. I can’t set reminders for you, but I can help you make a simple plan that fits into your routine. Would you prefer a quick, time-based cue (like after breakfast and after dinner) or an activity-based cue (like right after your morning coffee and after you finish work)? [soft pause]
[supportive curiosity] Great — activity-based cues can feel more natural. [soft pause] Let’s pick two easy moments you already do every day. For example, right after your morning coffee and right after you wrap up work for the day. Which two small activities fit your routine better? If you want, name them and I’ll help you turn them into tiny, doable prompts you can set in your phone or calendar. [warm smile]
I guess right after my morning breakfast and, um, when I'm going to sleep at night.
[warm smile] Perfect — those are simple and easy to remember. [gentle tone] Here are two tiny prompts you can set up on your phone or tie to the activity itself: after breakfast — take thirty seconds to open the Heald app and log what you ate; before bed — spend thirty seconds logging any evening snack and making a quick note about how your day felt. [soft pause]
Would you like a short phrase you can use as the notification text for each reminder, or help choosing the exact times to schedule them on your phone? [supportive curiosity]
[gentle tone] Sure — I can help with that. [supportive...
Can you do that? Just send me, like, a quick text.
[reassuring voice] I can’t send texts directly, but I can write two short notification messages for you to copy into your phone reminders. [soft pause] Ready? Here are two options you ...
Yeah, that would be nice. Yeah.
[warm smile] Great — here are two short notification texts you can copy into your phone reminders.
Notification one — after breakfast:
"Log breakfast in Heald — quick note on what you ate."
Notification two — before bed:
"Evening check — log any snack and how you felt today."
[gentle tone] Want slightly shorter versions or something more casual?
No, this is good. [clearing throat]
[gentle tone] Wonderful — glad these work for you. [soft pause] One small extra nudge: when you set the reminders, add a one-minute buffer after the activity so it becomes a tiny habit rather than another rushed task. [supportive curiosity] Is there any other way I can support you today with logging or your sensor setup? [warm smile]
No, I think this is good. Let's just try this out.
[warm smile] Love that — sounds like a great plan. [supportive curiosity] Try the reminders for a few days and see how it feels; I’ll check in with you tomorrow to hear how it went. [gentle tone] You’re doing the right kind of little step — proud of you for making a practical plan.
[warm smile] You’re welcome — I’m here for it. [gentle tone] Sleep well tonight, and I’ll check in tomorrow to hear how the reminders felt. [supportive curiosity] If anything pops up before then,...
[calm seriousness] Sounds good — rest well tonight. [warm smile] I’ll check in tomorrow to hear how the reminders went. If anything comes up before then, just tell me. Proud of you for trying this.
Okay, thank you. Bye-bye.
[warm smile] Bye for now — take care and sleep well. I’ll talk to you tomorrow.
[warm smile] Bye — take care. I’ll be here when you need me.